Refund policy
At Velmora Hub, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we’re here to help.
Return Eligibility
You can request a return within 3 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged products not due to our error
- Items without original packaging
- Products on sale or clearance (if applicable)
Return Process
To initiate a return, please contact us at:
Email: velmorahub1@gmail.com
Phone: 03332944413
Once your return request is approved, we will guide you on how and where to send the product.
Refunds
After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5 to 10 business days. The amount will be returned through your original payment method or as discussed.
Shipping Costs
Shipping charges are non-refundable. If you receive a refund, return shipping cost (if any) will be deducted unless the product was faulty or incorrect from our side.
Damaged or Wrong Items
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with proof (images or video). We will replace it or issue a refund after verification.
Contact Us
Velmora Hub
Email: velmorahub1@gmail.com
Phone: 03332944413
Address: Kehkashan Street 10, House 2034, North Gulghast Colony, Multan