Shipping Policy

Welcome to VELMORA HUB. This Shipping Policy explains how we process, handle, and deliver your orders placed through our Shopify store.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • In case of high order volume, processing may take additional time, and customers will be informed accordingly.

2. Delivery Time

  • Delivery time usually ranges between 3–7 working days depending on location.
  • Delivery time may vary for remote or rural areas.
  • Estimated delivery times are not guaranteed and may be affected by courier delays or external factors.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.
  • Cash on Delivery (COD) orders may include additional delivery fees depending on location.
  • Promotional free shipping offers may apply during special campaigns.

4. Shipping Locations

We currently deliver to all major cities and regions across Pakistan, including:

  • Urban areas
  • Suburban areas
  • Selected rural locations

Delivery availability may vary depending on courier service coverage.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.
  • Customers can use the tracking number to monitor their shipment status.

6. Delivery Responsibility

  • Customers are responsible for providing accurate shipping details.
  • Velmora Hub is not responsible for delays or failed deliveries due to incorrect address or contact information.
  • If a parcel is returned due to incorrect details, re-shipping charges may apply.

7. Delays in Delivery

Delays may occur due to:

  • Courier service issues
  • Weather conditions
  • Public holidays
  • Natural disasters
  • High order volume

In such cases, we will try our best to ensure timely delivery but cannot guarantee exact delivery dates.

8. Undelivered or Returned Parcels

If a parcel is not delivered due to:

  • Customer unavailability
  • Incorrect address
  • Refused delivery

It may be returned to us. Re-shipping charges may apply for re-dispatch.

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear images of the product and packaging
  • We will investigate and offer a replacement or solution if applicable

10. Contact Information

For any shipping-related queries:

Store Name: VELMORA HUB
Email: velmorahub1@gmail.com
Phone: 03332944413
Address: Kehkashan Street 10, House 2034, North Gulghast Colony, Multan